FAQ

Faq

Frequently Asked Question

Our main clinic is in Subang Jaya, Selangor. We also operate 7 additional locations across the Klang Valley:

  • USJ
  • Puchong
  • Kelana Jaya
  • Bukit Kiara
  • Bandar Sunway
  • Taman Paramount
  • Damansara Heights

All locations operate under the same team, standards, and expertise. Visit our Locations page for addresses and directions.

Yes, during clinic hours (Mon, Wed–Sun 11 AM–7 PM), we accept emergency cases. Call +60-3-5145 8989 immediately—we’ll triage and fit you in based on urgency.

We’re open Monday, Wednesday through Sunday from 11:00 AM to 7:00 PM. We are closed on Tuesdays for clinic maintenance. For emergency cases during our operating hours, please call +60-3-5145 8989 immediately. After hours, please contact a 24-hour emergency veterinary facility.

You can book in four ways:

Online: Visit our booking system

Phone: Call +60-3-5145 8989 during clinic hours (Mon, Wed–Sun 11 AM–7 PM)

Email: Send appointment request to [clinic email]

Walk-In: Visit any ExoCare clinic location (subject to availability)

We recommend booking in advance for better appointment availability. For emergency cases, call immediately—we’ll fit you in based on urgency.

We accept:

  • Credit Card (Visa, Mastercard)
  • Debit Card
  • Bank Transfer
  • Cash (where applicable)

Payment is due at time of consultation. For major procedures, payment plans are available—discuss with our staff. Unpaid accounts may be referred to a collection agency.

Yes. All our veterinarians are:

  • Registered with the Malaysia Veterinary Council (MVC)
  • Specially trained in exotic animal medicine
  • Educated at premier veterinary institutions
  • Holders of advanced certifications and degrees
  • Committed to continuous professional development

Our lead veterinarian, Dr. Asma Fariha, is MVC Registration #3362 with specialized training from Universiti Putra Malaysia and international expertise from EAVSI (Shanghai, China).

Services FAQ

Pricing varies by service type and complexity. General consultation starts at RM90. Specialized services and procedures have varying costs. We provide cost estimates upon request and before procedures. Call +60-3-5145 8989 for specific pricing.

Core services are available at all locations. Some specialized services may be concentrated at our main Subang Jaya clinic. Call to confirm availability of specific services at your preferred location.

Yes, during clinic hours (Mon, Wed–Sun 11 AM–7 PM) we accept emergency cases and stabilize critical animals. After hours, we refer to 24-hour emergency facilities. Call immediately for emergencies.

Yes. Payment plans are available for major procedures. Discuss with our staff about terms and options. We want to help your pet without financial hardship.

Yes. You can combine multiple services in one visit for convenience. We’ll schedule based on your pet’s needs and the complexity of services.

You can schedule appointments specifically for services you need (vaccination only, dental cleaning, surgical procedure, etc.). We tailor each appointment to your pet’s needs.

Schedules

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