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Emergency Treatment
In an emergency, minutes matter
Collapse, uncontrolled bleeding, or sudden breathing difficulty need immediate action, not a wait-and-see approach. Our team triages and stabilises the moment you arrive.
Emergency care available Mon & Wed-Sun, 11 AM – 7 PM. Closed Tuesdays.
Outside these hours: go directly to a 24-hour emergency vet facility.
What We Do in an Emergency
Triage
Immediate assessment the moment you arrive - what's critical, what can wait, what needs to happen first. No delay.
Stabilization
Getting your pet's condition under control before anything else. Stability comes first - then we look at what's driving it.
IV Therapy
Fluid support for shock, dehydration, or blood loss. Delivered directly and adjusted to your pet's response.
Oxygen Support
For pets in respiratory distress or struggling to breathe. Support started immediately while the underlying cause is assessed.
Trauma Management
Treatment for injury from accidents, falls, or attacks. See our Critical Care page for what happens after stabilization.
What Happens When You Arrive
Call Ahead
Let the team prepare before you arrive. Saves time when it matters most.
Immediate Triage
Assessed the moment you walk in. No waiting room queue for emergencies.
Stabilization
Condition brought under control. We stabilise first, then investigate.
Treatment
Targeted care based on what triage found - IV, oxygen, trauma care as needed.
Next Steps Explained
Communicated clearly once your pet is stable. Nothing assumed, everything discussed.
Why Pet Owners Choose ExoCare?
Specialized Expertise
Modern Equipment
Emergency Care
Compassionate Vet
What People Say
Frequently Asked Questions
Our main clinic is in Subang Jaya, Selangor. We also operate 7 additional locations across the Klang Valley:
- USJ
- Puchong
- Kelana Jaya
- Bukit Kiara
- Bandar Sunway
- Taman Paramount
- Damansara Heights
All locations operate under the same team, standards, and expertise. Visit our Locations page for addresses and directions.
Yes, during clinic hours (Mon, Wed–Sun 11 AM–7 PM), we accept emergency cases. Call +60-3-5145 8989 immediately—we’ll triage and fit you in based on urgency.
We’re open Monday, Wednesday through Sunday from 11:00 AM to 7:00 PM. We are closed on Tuesdays for clinic maintenance. For emergency cases during our operating hours, please call +60-3-5145 8989 immediately. After hours, please contact a 24-hour emergency veterinary facility.
You can book in four ways:
Online: Visit our booking system
Phone: Call +60-3-5145 8989 during clinic hours (Mon, Wed–Sun 11 AM–7 PM)
Email: Send appointment request to [clinic email]
Walk-In: Visit any ExoCare clinic location (subject to availability)
We recommend booking in advance for better appointment availability. For emergency cases, call immediately—we’ll fit you in based on urgency.
We accept:
- Credit Card (Visa, Mastercard)
- Debit Card
- Bank Transfer
- Cash (where applicable)
Payment is due at time of consultation. For major procedures, payment plans are available—discuss with our staff. Unpaid accounts may be referred to a collection agency.
Yes. All our veterinarians are:
- Registered with the Malaysia Veterinary Council (MVC)
- Specially trained in exotic animal medicine
- Educated at premier veterinary institutions
- Holders of advanced certifications and degrees
- Committed to continuous professional development
Our lead veterinarian, Dr. Asma Fariha, is MVC Registration #3362 with specialized training from Universiti Putra Malaysia and international expertise from EAVSI (Shanghai, China).
Breathing difficulty, collapse, uncontrolled bleeding, suspected poisoning, and trauma from accidents, falls, or attacks all need immediate attention. If you're not sure whether it's an emergency, call us and describe what you're seeing – don't wait to find out.
Call ahead if you can – it lets the team prepare and means less delay when you arrive. If seconds genuinely matter, come in immediately and call on the way.
ExoCare's emergency services are available during clinic hours only: Monday and Wednesday to Sunday, 11 AM to 7 PM. We are closed on Tuesdays. If your pet has an emergency outside these hours, go directly to a 24-hour emergency veterinary facility – do not wait until the next morning. We strongly recommend saving the number of your nearest 24-hour emergency vet now, before you need it. After-hours referrals to a 24-hour facility are part of our standard recommendation for any owner who needs out-of-hours emergency care.
Yes – during clinic hours (Mon & Wed-Sun, 11 AM to 7 PM), walk-in emergency cases are accepted. Call ahead if you can so the team is ready, but do not let the absence of an appointment delay you coming in.
Keep your pet as calm and still as possible and secure them safely for transport. Avoid giving food, water, or home remedies on the way. If possible, have someone else drive so you can monitor your pet and call us on the way to let the team know you're coming.