G3, Jalan SS 16/1, Subang Jaya, Selangor
+6016‑242 4884
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Treatment Terms

Treatment Terms

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ExoCare Veterinary Medical Centre 📍 Subang Jaya, Selangor | 📞 +60-3-5145 8989 🕐 Mon, Wed–Sun | 11:00 AM – 7:00 PM (Closed Tuesdays)

APPOINTMENT POLICIES

How to Book:

  • Online, phone, or walk-in
  • Please arrive 10-15 minutes early
  • Confirmation email/SMS sent after booking

Cancellation:

  • 24+ hours notice: No fee ✅
  • Less than 24 hours: 50% cancellation fee
  • No-show: Full consultation fee charged
  • How to cancel: Call +60-3-5145 8989 or email [email]

Need to Reschedule?

  • Rescheduling within 24 hours = No fee (first 2 times/year)
  • Contact us to reschedule

PAYMENT POLICIES

Consultation Fees:

  • Initial Visit: RM90+
  • Follow-up: RM[Price]
  • Emergency: RM[Price]+ (after hours, contact 24-hr clinic)

Additional Costs:

  • X-rays, blood work, ultrasound = Extra fee (we’ll estimate first)
  • Surgery, dental, procedures = Price varies
  • Medications = Charged separately

Payment Methods:

  • Credit/Debit Card, Bank Transfer, Cash

Payment Due:

  • Consultation fee: At time of visit
  • Diagnostics: After tests completed
  • Surgery/Procedures: Before you leave

Can’t Pay in Full?

  • Ask about payment plans (available for major procedures)
  • We work with you – just discuss with staff

TREATMENT AUTHORIZATION

By Visiting ExoCare, You:

  • Authorize us to examine your pet
  • Agree to recommended treatment
  • Understand we may discover new issues (we’ll discuss costs first)
  • Authorize emergency care if your pet is in danger

Surgeries & Anesthesia:

  • Require signed consent form
  • We discuss risks + benefits beforehand
  • Pre-op blood work recommended for older pets
  • Fasting instructions provided

MEDICAL RECORDS

Your Pet’s Records:

  • Stored securely by ExoCare
  • You can request copies (small fee for printing)
  • Records kept minimum 6 years
  • Can be transferred to another vet (with your permission)

EMERGENCY CARE

During Our Hours:

  • Call immediately: +60-3-5145 8989
  • We will fit emergency cases in ASAP
  • Emergency fees apply (higher than routine visits)

After Our Hours (11 PM – 11 AM):

  • ExoCare is CLOSED
  • Go to 24-hour emergency clinic:
    • [Emergency Clinic Name & Phone]
    • [Emergency Clinic Name & Phone]

WHAT WE GUARANTEE

We commit to:

  • Professional, expert veterinary care
  • Honest communication about your pet’s health
  • Transparent pricing (no hidden fees)
  • Respect for your pet’s wellbeing
  • Clean, safe facilities
  • Licensed, trained veterinarians

WHAT WE’RE NOT RESPONSIBLE FOR

  • Treatment outcomes (vary by individual animal & condition)
  • Medication side effects (unless due to our error)
  • Complications from pre-existing conditions
  • Your decision not to follow vet recommendations
  • Injuries if pet is left unattended in waiting area

HAVE CONCERNS?

If Something Goes Wrong:

  1. Talk to the veterinarian directly (most issues resolved)
  2. Speak with management if needed
  3. File formal complaint: [Email] or +60-3-5145 8989
  4. We’ll respond within 10 business days

SIMPLE RULES TO FOLLOW

To Get the Best Care:

Arrive on time (10-15 min early)

Tell us about:

  • Previous vet visits & medical history
  • Medications your pet is taking
  • Allergies (if any)
  • Behavioral issues or warnings

Follow veterinarian advice

  • Results are better when you follow recommendations
  • Ask questions if you don’t understand

Pay on time

  • Keeps us running smoothly
  • Allows us to help more animals

Cancel properly

  • 24 hours notice = no fee
  • Helps us schedule other pets

Bring vaccination records

  • Speeds up your visit
  • Helps us make better recommendations

WHAT HAPPENS NEXT?

At Your First Visit:

  1. We’ll ask you to review full Treatment Terms
  2. You’ll sign a simple consent form
  3. Veterinarian examines your pet
  4. We discuss findings & treatment options
  5. Payment processed
  6. Follow-up instructions provided

COMMON QUESTIONS

Q: What if my pet’s condition gets worse? A: Call us immediately. If it’s after hours, go to the nearest 24-hour emergency clinic.

Q: Can I get my pet’s records? A: Yes! Request copies (small processing fee). Records transferred to new vet upon request.

Q: What if I can’t afford treatment? A: Talk to us. Payment plans available for major procedures. We want to help your pet.

Q: Is treatment guaranteed to work? A: We provide expert care, but results vary. Some pets respond better than others. We’ll discuss realistic expectations.

Q: Can I refuse treatment? A: Yes, it’s your choice. But untreated conditions may worsen. We’ll document your decision.

LOCATIONS

Main Clinic – Subang Jaya: [Full Address]

Other Locations:

  • USJ, Puchong, Kelana Jaya, Bukit Kiara, Bandar Sunway, Taman Paramount, Damansara Heights

All locations have same policies.

CONTACT US

Phone: +60-3-5145 8989 Email: [Email] Hours: Mon, Wed–Sun | 11:00 AM – 7:00 PM Closed: Tuesdays

I UNDERSTAND & AGREE

By bringing your pet to ExoCare, you agree to:

  • Follow appointment policies
  • Pay fees as requested
  • Authorize medical examination & treatment
  • Follow veterinarian recommendations
  • Respect our staff
  • Comply with clinic rules

Questions? Ask our staff – we’re happy to explain! 

Ready for the full legal version? See /treatment-terms/ for complete policy details.

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