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General Consultation
"Something feels off" deserves a proper look
Vague symptoms are hard to explain and easy to second-guess at home. A structured consultation – assessment, diagnosis, and a clear plan – turns “not sure what's wrong” into an actual answer.
What a General Consultation Covers
Clinical Assessment
A thorough evaluation of your pet's current condition, history, and symptoms.
Diagnosis
Identifying what's actually causing the problem, using exam findings and diagnostics where needed.
Treatment Planning
A clear plan for what happens next, explained in plain language.
What to Expect at Your Visit
Book
Choose a time online, by phone, or walk in - we'll fit you in based on availability.
Tell Us What's Going On
Describe your pet's symptoms and recent history - even vague changes are worth mentioning.
Examination
A thorough clinical assessment of your pet's current condition.
Diagnosis & Plan
Findings and next steps explained clearly - you leave knowing what's happening and what comes next.
Why Pet Owners Choose ExoCare?
Specialized Expertise
Modern Equipment
Emergency Care
Compassionate Vet
What People Say
Frequently Asked Questions
Our main clinic is in Subang Jaya, Selangor. We also operate 7 additional locations across the Klang Valley:
- USJ
- Puchong
- Kelana Jaya
- Bukit Kiara
- Bandar Sunway
- Taman Paramount
- Damansara Heights
All locations operate under the same team, standards, and expertise. Visit our Locations page for addresses and directions.
Yes, during clinic hours (Mon, Wed–Sun 11 AM–7 PM), we accept emergency cases. Call +60-3-5145 8989 immediately—we’ll triage and fit you in based on urgency.
We’re open Monday, Wednesday through Sunday from 11:00 AM to 7:00 PM. We are closed on Tuesdays for clinic maintenance. For emergency cases during our operating hours, please call +60-3-5145 8989 immediately. After hours, please contact a 24-hour emergency veterinary facility.
You can book in four ways:
Online: Visit our booking system
Phone: Call +60-3-5145 8989 during clinic hours (Mon, Wed–Sun 11 AM–7 PM)
Email: Send appointment request to [clinic email]
Walk-In: Visit any ExoCare clinic location (subject to availability)
We recommend booking in advance for better appointment availability. For emergency cases, call immediately—we’ll fit you in based on urgency.
We accept:
- Credit Card (Visa, Mastercard)
- Debit Card
- Bank Transfer
- Cash (where applicable)
Payment is due at time of consultation. For major procedures, payment plans are available—discuss with our staff. Unpaid accounts may be referred to a collection agency.
Yes. All our veterinarians are:
- Registered with the Malaysia Veterinary Council (MVC)
- Specially trained in exotic animal medicine
- Educated at premier veterinary institutions
- Holders of advanced certifications and degrees
- Committed to continuous professional development
Our lead veterinarian, Dr. Asma Fariha, is MVC Registration #3362 with specialized training from Universiti Putra Malaysia and international expertise from EAVSI (Shanghai, China).
Bring any previous vet records, a list of current medications or supplements, and note when symptoms first appeared or changed. If your pet is on a specific diet, mention that too.
If examination findings suggest further investigation, we’ll discuss which diagnostics are appropriate and what they can tell us. You can find out more at our Diagnostics page.
Yes – a General Consultation is for a specific concern or symptom, not routine preventive screening. For a scheduled wellness review with no immediate concern, our Health Check-Up under Preventive & Wellness is the right starting point.
It depends on the case – some conditions can be addressed in the same visit, while others need test results or a follow-up plan first. We’ll tell you what’s possible at the consult itself.
If something feels off – your pet is eating less, moving differently, or you notice any change – book rather than wait. Symptoms that are vague but persistent or worsening are worth a proper look.